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  • In Our Stores: Our store managers are committed to ensuring that we deliver a superior experience for all our customers.  If you have questions or comments about an experience in one of our stores, please contact the store manager, who will be glad to assist you.  To find contact information for the store nearest you, please use our online store locator.

  • Online at Barnes & Noble.com: For inquiries regarding online orders placed at Barnes & Noble.com:

    telephone: (800) THE-BOOK
    e-mail: service@bn.com

  • General Inquiries: For general questions or comments about Barnes & Noble, Inc.:

    Barnes & Noble, Inc.
    Customer Service Department
    122 Fifth Avenue, 2nd Floor
    New York, NY 10011

    telephone: (800) 422-7717
    e-mail: customerservice@bn.com
    fax: (212) 352-3660